FAQs

To make a purchase, find the product you want, select a color and size, and click the "Add to Cart" button. Continue adding products, or click "Checkout" to complete your order! Create a Bivora account to make your shopping trip even smoother with auto-filled information, easily accessible order history and status, and updates directly to your inbox about new releases and special promotions.

You'll receive a shipping confirmation email once your order has been shipped. You can click on the tracking link in the email to view the updated status of your package. If you need help finding this, email us at support@thebivora.com and we'll happily check it for you!

Shipping time can vary depending on the destination region and country. You can check out our shipping page for an updated timetable of delivery times by country.

Due to our quick order processing times, we are unable to change the details in your order once it has been confirmed and processed. If you wish to change the shipping address, please cancel your previous order and place a new one.

We try to get product to you as quickly as possible so we process and ship orders quickly after the transaction is placed. Email us at support@thebivora.com as soon as possible, and we'll do our best. However, please note that changes may not be possible if the order has been packed for shipment.

Please contact us at support@thebivora.com to cancel your order before it has shipped. We would be more than happy to help with the cancellation however, once the order has been shipped, we are unable to cancel your order. If you are not 100% satisfied with the items once the package has been received, we’ll gladly assist you with the return.

Once your items have shipped, we are not liable if they are stolen or lost in transit. If your tracking number shows that your package was delivered but you did not receive it, please allow 2-3 more days for delivery before contacting your local carrier for more information.

We currently do not offer exchanges. If you'd like to swap sizes, we recommend that you proceed with a return and then place a second order for the correct size. This way, you won't have to wait an additional two weeks for us to receive the product before your new size is shipped!

Refunds will be issued to the original payment method. You'll receive an email confirmation of the refund once completed. If you haven't received the refund to your account within 14 days, please contact your bank with proof of confirmation so they can assist in speeding up the approval process.

If an item you ordered is out of stock, you can cancel the order for a refund or replace the item with another product. Please email us at support@thebivora.com for assistance.

We understand that you have to try on products to know if they fit, but please keep in mind that we cannot accept returns if there are remnants of makeup, deodorant, and/or perfume.

If you receive a damaged or flawed item, please email us at support@thebivora.com as soon as possible. After review, we will send a replacement product or refund you for the price of the defective item if possible.

If you receive a damaged or flawed item, please email us at support@thebivora.com as soon as possible. After review, we will send a replacement product or refund you for the price of the defective item.

No, you are responsible for any return shipment fees.

All official collaboration requests or customer service messages will ALWAYS come from an email address ending in @thebivora.com. If you ever receive an email claiming to be from Bivora but the address looks suspicious, don't click any links or give out any personal information. Stay safe! If you have any questions about a suspicious email, contact our real customer service team at support@thebivora.com.

This may be due to the following reasons:
1. Shipping fees are nonrefundable
2. Your order, placed in USD, had a different daily exchange rate to your local currency at the time of order than at the time a refund was processed.

We recommend checking the full list of supported payment methods on our order payment page.
If your payment method is supported, please confirm the card's validity, balance, or availability with your bank first.
If your payment method is not supported, we recommend using an alternative payment method/channel.

No. Only one promo code can be used per order. If you're unsure about using coupons or promo codes

We cannot adjust pricing after the order has been placed.

Please note that Bivora reserves, at their discretion, full rights to the usage of discount codes. In cases where a customer violates discount code regulations, Bivora has the right to cancel the order or forfeit the payment discount code.

Our sales and discounts are only available for a limited time, so we do not offer price adjustments. To stay on top of promos and sales, subscribe to our mailing list and follow us on social media

To prevent damage and ensure your returned items arrive safely, please use a shipping bag instead of a cardboard box whenever possible. Using a cardboard box may result in your returned items being lost due to box damage, and unfortunately, we will not be able to investigate or compensate for such losses.

Please ensure return the correct halara items. If you send the wrong item by mistake, contact our customer service immediately.